The Decision to Trust.
By: Hurley, Robert F.,
Harvard Business Review,
September 2006, Vol. 84, Issue 9
Roughly half of all managers don't trust their leaders. That's what I found when I recently surveyed 450 executives of 30 companies from around the world.
This article presents a model with ten factors that sheds light on how the decision to trust is made.
Robert F. Hurley (Rohurley@fordham.edu) is a professor of management at Fordham University in New York.