Operations - HBR 2006

Operations
Breaking the Trade-Off Between Efficiency and Service
Frances X. Frei
November
Reprint R0611E ♦ OnPoint 1498;
OnPoint collection "Serve Your
Customers-Efficiently and
Profitably" 1500

HBR Case Study: Eliminate the Middleman?
Ming-Hui Huang
With commentary by Bruce K. Riggs,
Barry C. Lynn, Wang Dongsheng, and
Paul Gaffney
March
Reprint R0603A, Reprint Case
only R0603X, Reprint
Commentary only R0603Z

Smarter Offshoring
Diana Farrell
June
Reprint R0606E

Winning in the Aftermarket
Morris A. Cohen, Narendra
Agrawal, and Vipul Agrawal
May
Reprint R0605H ♦ OnPoint 4311