HBR CASE STUDY Four years into the job, a top executive has revitalized his company's financial performance. But his verbal gaffes threaten to ruin staff morale, alienate customers, and drag down the firm's share price. Is it time for him to go?
The CEO Who Couldn't Keep His Foot out of His Mouth.
By: Burrell, Lisa, Heifetz, Ronald A., Biggs, John H., Clarke, Torie, Brown, Roger,
Harvard Business Review,
Dec 2006, Vol. 84, Issue 12