Wednesday, July 2, 2008

Respect your customer - Toyota Way

In the Toyota company's own words, here are the two pillars of the Toyota Way.

I. CONTINUOUS IMPROVEMENT

CHALLENGE
We form a long-term vision, meeting challenges with courage and creativity to realize our dreams.

KAIZEN
"Continuous improvement" We improve our business operations continuously, always driving for innovation and evolution.

GENCHI GENBUTSU
"Go and see for yourself" We go to the source to find the facts to make correct decisions, build consensus, and achieve our goals.

II. RESPECT FOR PEOPLE

RESPECT
We respect others, make every effort to understand each other, take responsibility, and do our best to build mutual trust.

TEAMWORK
We stimulate personal and professional growth, share the opportunities of development, and maximize individual and team performance.

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